Pre-Authorisation Policy

We reserve the right to pre-authorise your credit or debit card during your stay.

What is a pre-authorisation? A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.

Why is the credit card pre-authorised? The pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure? Elavon Merchant Services are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on www.elavon.co.uk.

When does the pre-authorisation get released from the credit card? This varies dependent on your individual credit/debit card. Upon your check out, if your card has been pre-authorised, your room charge and any extras will be charged to your card as a ‘completion’ transaction, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or method of payment we will cancel the pre-authorisation and this could take a few working days to clear in your account.